Returns & Exchanges
We want you to love what you ordered. If something isn’t right, you have 14 days from the delivery date to request a return.
To be eligible for a return, items must be:
How to start a return Please email us at lumenactive@outlook.com with your order number and reason for the return. Once we review your request, we’ll send you instructions.
Note: We do not accept returns that are sent back without prior approval.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Final Sale Items Certain items (including sale items) are marked as final sale and cannot be returned. These will be clearly noted on the product page.
Damaged or Incorrect Items If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we’ll make it right.
Refunds Once we receive and inspect the returned item, we will notify you. Approved refunds will be issued to the original payment method within 5–10 business days.